Maruti Suzuki: Recall alert issued for 63,493 Petrol Smart Hybrid variants of Ciaz, Ertiga and XL6 cars - All you need to know

India's largest carmaker Maruti Suzuki has confirmed that it will recall 63,493 Petrol Smart Hybrid variants of Ciaz, Ertiga and XL6 models.  "Keeping in mind customer safety and as a responsible corporate, Maruti Suzuki India Limited today announced to proactively and voluntarily undertake a recall for certain petrol Smart Hybrid (SHVS) variants of Ciaz, Ertiga and XL6 vehicles manufactured between 1st January 2019 to 21st November 2019," the car maker said.

"Recall campaigns are undertaken globally to rectify faults that may be potential safety defects," the statement added.

WHY? Know reason behind the recall of 63,493 Petrol Smart Hybrid variants of Ciaz, Ertiga and XL6 models

The company will inspect 63,493 vehicles of petrol SHVS of Ciaz, Ertiga and XL6 for a possible issue with the Motor Generator Unit (MGU). A possible defect may have occurred in the MGU during manufacturing by an overseas global part supplier.
 
"In the interest of its customers, Maruti Suzuki has decided to proactively recall the vehicles for inspection and those found OK will be released immediately. Vehicles requiring replacement of faulty part will be retained for part replacement free of cost. Keeping in view customer convenience, Maruti Suzuki dealers may make alternate mobility arrangements in such cases, if required," Maruti Suzuki said.
 
How Petrol Smart Hybrid variants of Ciaz, Ertiga and XL6 model owners will get to know?

Starting 6th December 2019 owners of the suspected vehicles under this recall campaign will be contacted by Maruti Suzuki dealers for inspection and replacement of the faulty part.  
 
Moreover, Maruti Suzuki says that customers of suspected vehicles can also visit the company website marutisuzuki.com (Important Customer Info tab) and fill in the chassis number (MA3 followed by 14 digit alpha-numeric number) on the computer screen to check if their vehicle needs any attention and follow the instructions. The chassis number is embossed on the vehicle ID plate and is also in the vehicle invoice / registration documents.