Call drop rates worsen in April

Even though network utilisation has been improving over the past few months the rate of call drops has been declining.

Call drop rate in April was 0.75% while in April it was 0.66%, as per the Quality of Service Analysis by Telecom Regulatory Authority of India (TRAI).

However, network utilisation of the 2G spectrum was 71.01% in February 2017.

Image Source: TRAI website

Among telecom service providers MTNL had the worst average call drop rate of nearly 4%. Aircel followed with call drop rate touching 1%.

Bharti Airtel, BSNL, Idea, MTS, Reliance, Telenor, TTSL and Vodafone, all had call drop rates below 1%.

Newcomer Reliance Jio however did not feature on TRAI’s list.

Image Source: TRAI website

A survey conducted by Department of Telecommunication found that three out of every five mobile phone users who participated in a nation-wide feedback survey faced call drop problems.

During the months December to March nearly 60% people who were contacted through an interactive voice response system (IVRS) across all states said they did not get quality service.

Network utilisation in India was at its best in June 2016 at 85.98% however it declined to 65.57% in July.

Image Source: TRAI website

From then on the network utilisation has been on an increasing trend.

Image Source: TRAI website

The call drop rate trend on the other hand has been declining from 0.94% in January 2016 to its lowest trough of 0.63% in November last year and 0.64% last month.