Delhi IGI Airport among top 10 airports in 60 to 70 million passenger category, gets four-star rating

Delhi International Airport Ltd has been adjudged the Global 4-Star Airport and ascribed "Best Airport in India/Central Asia" in 2019 Skytrax World Airport Awards.

Delhi International Airport Ltd (DIAL), a GMR-led consortium, has been adjudged the Global 4-Star Airport and ascribed "Best Airport in India/Central Asia" in 2019 Skytrax World Airport Awards. The award was conferred to Delhi Airport in an award ceremony organized by Skytrax in London on March 27th 2019.

Videh Kumar Jaipuriar, CEO – DIAL, said, "The collaboration of various agencies working at the Airport has enabled Delhi Airport to achieve this unique feat. Being recognized as a Global 4-Star Airport by Skytrax validates that Delhi Airport’s quality of services are of global repute. In the last one year, we have undertaken series of initiatives including retail refresh at T1 and T3, commencement of T2 as full-fledged terminal, more Immigration counters and various technological interventions. The recent ramp-up of GMR Aerocity at full scale also takes passenger experience to a new height. We are now set to expand our capabilities both at Terminal and Airside."

The Skytrax Airport Ratings are based on a comprehensive analysis of over 500 product and service items across the airport customer experience. The criteria include key items of process efficiency, terminal comfort and cleanliness, passenger facilities and staff service. Product assessment includes features such as seating, power options, Wi-Fi, washrooms, food and beverages and all front-line facilities. Service ratings cover both official staff (e.g. immigration, police, security and customs) as well as more general airport staff (shops, restaurants and cafes, help counters etc.).

The Skytrax results are out!
It gives us immense pleasure to share with you that #DelhiAirport is now the 4-star airport and the best in India and Central Asia. We would like to thank all our passengers and partners for being part of this journey. #DELCast #YouMadeItHappen. pic.twitter.com/xX06zSbvsv

— Delhi Airport (@DelhiAirport) March 28, 2019

Edward Plaisted, CEO of Skytrax said, "To receive this global 4-Star Airport Rating is a truly fabulous achievement for Indira Gandhi International Airport (IGIA), and is a mark of recognition for the many improvements that the airport has achieved in recent years. Customers look for comfort, convenience and consistency in their airport experience, and following the in-depth audit of IGIA, we found that these items are being well delivered and their standards meeting the 4-star Airport Rating requirements."

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In another achievement, it was ranked among the top 10 in the 'Best Airports 2019: 60 to 70 million passengers' category.