RBI Alert: Not happy with your bank's reply on a complaint? Do this

RBI Alert: In personal messages to bank customers, the Reserve Bank of India (RBI) is alerting them on what to do if the commercial lender fails to resolve a complaint against deficiency in service within a month. "Complaint for deficiency in service by bank unresolved for a month? Visit banking Ombudsman bankingombudsman.rbi.org.in for help. Give a miss call to 14440," reads the RBI message. You can reach out to the banking obmbudsman with your complaint. The name and contact details of your nearest banking ombudsman scheme are available at: https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm.

What is Banking Ombudsman scheme?

According to the official RBI website, "The Banking Ombudsman Scheme is an expeditious and inexpensive forum for bank customers for resolution of complaints relating to certain services rendered by banks. The Banking Ombudsman Scheme is introduced under Section 35 A of the Banking Regulation Act, 1949 by RBI with effect from 1995. Presently the Banking Ombudsman Scheme 2006 (As amended up to July 1, 2017) is in operation."

Who is a banking ombudsman?

The RBI says, "The Banking Ombudsman is a senior official appointed by the RBI to redress customer complaints against deficiency in certain banking services covered under the grounds of complaint specified under Clause 8 of the Banking Ombudsman Scheme 2006 (As amended up to July 1, 2017)."

You can send complains of all Scheduled Commercial Banks, Regional Rural Banks and Scheduled Primary Co-operative Banks to the banking ombudsman. 

You can file a complaint before the Banking Ombudsman if the bank fails to reply to your complaint within a period of one month after receiving it. You can also approach the banking ombudsman if the bank rejects your complaint, or if you are not satisfied with the reply given by the bank.